If you do wish to make a complaint, can we ask you to put this in writing to the Practice Manager or email us at ivorycare@maltingsdental.co.uk and we will endeavour to resolve the issue as promptly as we can. We will then seek to investigate the complaint and provide you with a written outcome
If your complaint was about your dental treatment and you are not satisfied with the result of our investigation, you can take up the matter with a relevant external organisation.
For complaints about NHS treatment:
If you would like support to make a complaint, you can get help from an NHS Complaints Advocate. Contact your local Healthwatch to find out who provides Independent Health Complaints Advocacy in your local area.
If you would rather not go directly to the practice, you can contact NHS England instead. NHS England is responsible for commissioning (buying) NHS dental services.
The contact details for the NHS England dedicated complaints service are:
www.england.nhs.uk/contact-us/complaint
If you are not happy with the way in which your formal complaint was handled (either by the dental practice or NHS England, if you chose to go to them) you can go to the Parliamentary and Health Service Ombudsman (PHSO). The Ombudsman makes the final decision on complaints that have not been resolved by the NHS in England.
The Parliamentary and Health Service Ombudsman,
Millbank Tower,
Millbank
London SW1P 4QP
0345 015 4033
For complaints about private treatment:
Dental Complaints Service,
Stephenson House,
2 Cherry Orchard Road,
Croydon CR0 6BA
020 8253 0800
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