Complaints

Complaints

Here at the Practice we take complaints very seriously and try to ensure that all our patient are pleased with their experience of our service.

If you do wish to make a complaint, can we ask you to put this in writing to the Practice Manager or email us at ivorycare@maltingsdental.co.uk and we will endeavour to resolve the issue as promptly as we can. We will then seek to investigate the complaint and provide you with a written outcome

 

If your complaint was about your dental treatment and you are not satisfied with the result of our investigation, you can take up the matter with a relevant external organisation.

 

For complaints about NHS treatment:

If you would like support to make a complaint, you can get help from an NHS Complaints Advocate. Contact your local Healthwatch to find out who provides Independent Health Complaints Advocacy in your local area.

 

If you would rather not go directly to the practice, you can contact NHS England instead. NHS England is responsible for commissioning (buying) NHS dental services.

 

The contact details for the NHS England dedicated complaints service are:

www.england.nhs.uk/contact-us/complaint


If you are not happy with the way in which your formal complaint was handled (either by the dental practice or NHS England, if you chose to go to them) you can go to the Parliamentary and Health Service Ombudsman (PHSO). The Ombudsman makes the final decision on complaints that have not been resolved by the NHS in England.

 

The Parliamentary and Health Service Ombudsman,

Millbank Tower,

Millbank

London SW1P 4QP


0345 015 4033

www.ombudsman.org.uk


 

For complaints about private treatment:

Dental Complaints Service,

Stephenson House,

2 Cherry Orchard Road,

Croydon CR0 6BA


020 8253 0800

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