Here at the Practice we take complaints very seriously and try to ensure that all our patient are pleased with their experience of our service.
If you do wish to make a complaint, please put this in writing to the Practice Manager and we will endeavour to resolve the issue as promptly as we can.
We will then seek to investigate the complaint and provide you with a written outcome.
If patients are not satisfied with the result of our procedure then a complaint may be made to:
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Tel: 0345 0154033
Or for complaints about Private Treatment contact, The General Complaints Service Tel: 0845 6120540
Where a patient wishes to make a formal complaint provided they have not pursued the issue with our Practice, they can contact the central Customer Service Centre for NHS England (details below).
However, if a patient has tried to resolve their issue with our Practice and they are not happy with the outcome, they should follow the process above.
NHS Commissioning Board, PO Box 16738, Redditch, B97 9PT. Tel: 0300 3112233